Below are the commonly asked questions
about our balloon gifts, deliveries and décor service. If your question is not
answered below please email
email@example.com or alternatively, telephone 0780 1060658 - we are
here to help.
Q1. What is included in the price of a
balloon in a box gift?
All our balloon in a box gifts include
An 18” helium balloon and
decorative weight with 19mm wide personalised printed message attached to the
balloon so that when the box is opened by the recipient the message floats up
on the balloon ribbon. We are one of only a few companies that offer
this extra personalised message service.
A generous sprinkling of
sparkly metallic confetti sprinkled around the bottom of the box with party
poppers and smaller air filled balloons decorating the bottom of the balloon
Balloon box lined with colour
co-ordinated tissue paper and gift wrapped with a ribbon and 2 colour hand
made large bow.
We can deliver by hand in the local
area click here for hand delivery area details. We can also send balloon in a
box gifts nationally through the Royal Mail Special Delivery network
guaranteed delivery by 1.00pm. Please see sections below on order deadlines
for hand delivery and Royal Mail Special Delivery.
We have purposefully not set up an
e-store as we prefer the personal approach. For same day delivery telephoning
gives you confirmation that your order is in stock and can be delivered on the
same day. If you require a delivery other than same or next day delivery by
all means email your order giving details mentioned above ensuring you leave a
contact telephone number for payment to be taken.
We do our utmost to ensure that the
float life of your balloon in a box gift, balloon bouquet or balloon
decorations is as long as possible. We treat all our latex helium balloons
for arrangements with the industry recommended flight extender that can
increase the flight time of balloons by up to 25 times! We also prepare our
balloons as near as possible to the delivery or event date.
The actual float time depends on a
number of factors:
The size and shape of the balloon –
the larger the balloon the longer it floats – we use latex balloons from 11”
to 3ft balloons and foil (mylar) from 18” to over 3 ft in size.
The type of balloon – latex or foil (mylar)
Temperature and atmospheric
Approximate Float Time For Helium Filled Balloons
Balloon Flying Time
balloon Flying Time
1 – 4 weeks
A properly inflated 18” helium filled
Microfoil balloon will float for at least 3-5 days sometimes even longer even
with losing some helium. Microfoil balloons can be easily be re-inflated by a
balloon professional with helium.
Q7. What time will my balloon gift be
delivered to the recipient?
For balloon gift deliveries by hand we
cannot guarantee the exact time of delivery as it will depend on the delivery
route of all orders. However, please mention any special requests at the time
of booking and we will try to accommodate. Please try to give an address
where the recipient is likely to be so that the balloon gift does not have to
be left elsewhere or returned to Ashby Balloons. Balloon in a box gifts sent
via Royal Mail Special Delivery are guaranteed to arrive by 1.00pm if the
correct order process has been followed.
Q8. Can you deliver balloon in a box or
balloon bouquets same day?
Yes we can deliver balloon in a box or
balloon bouquets (bunches of balloons) same day in the local area subject to
conditions. Please see map for delivery area.
Orders need to be placed and paid for by 2.00pm. There is a range of balloons
that are highlighted as best sellers covering most occasions - these are
guaranteed to be in stock for same day delivery. You can also choose from the
wider range and we can check availability for you.
Q10. What time do I have to order by for
next day delivery?
For nationwide Royal Mail Special
Delivery service please ensure order is placed and paid for by 3.00pm on the
day prior to the required delivery date. Please note Royal Mail Special
Delivery Service does not deliver on a Sunday and charge £2 more for delivery
on a Saturday.
Q13. Can a balloon gift be delivered to a
patient in hospital?
Yes we can arrange a balloon gift to
be delivered to a patient in hospital. It will be hand delivered if the
hospital is local, alternatively it will be sent by Royal Mail Special
Delivery. At the time of booking please ensure you advise the full name of
the patient and the ward they are staying. We do not recommend latex balloons
to be delivered to hospitals but our Microfoil / mylar balloons are accepted
by all hospitals (indeed some hospitals sell balloons – but not the choice
that we offer).
Q15. I have some balloons that need
filling with helium can you help?
For a small charge we will gladly
inflate your balloons as long as the packaging states they are helium
quality. We cannot be held responsible for the float life of your chosen
balloons. For an extra charge we can add the flight extender that we use for
our latex balloons to your helium quality latex balloons. Please contact us
on 0780 1060658 or email
firstname.lastname@example.org to discuss your requirements.
Delivery charges depend on the method
of delivery – hand delivery or national delivery through the Royal Mail
Special Delivery network. We do not charge a surcharge for hand delivering
same day in the local area as long as the order is placed and paid for by
2.00pm – See our hand delivery area map and charges
Q19. I want a balloon for a specific event
/ theme and it is not shown on your website. Can you get it?
We try to stock as wide a range as
possible watching out for current trends. There are literally millions of
balloons on the market so we cannot possibly stock every one. However, we
have links with the main balloon manufacturers and can probably source what
you are looking for. Give us a call on 0780 1060658 to discuss your
individual requirements and we will do all we can to assist.